Privacy Policy (SOLAGOI)

At SOLAGOI (hereinafter referred to as “the Facility”), we may collect personal information through our website (hereinafter referred to as “the Website”) when providing services such as reservations, inquiries, and email newsletter registration. The personal information provided by customers will be used solely for the purpose of enhancing our services and will be handled with utmost care and responsibility.

1. Collection of Personal Information

When using forms on the Website to make reservations, inquiries, or register for services, customers may be asked to provide personal information such as name, contact details, email address, mailing address, and desired dates of stay.

2. Purpose of Use

Personal information collected through the Website will be used for the following purposes:
• Responding to reservation requests and inquiries
• Providing requested materials and services
• Sending email newsletters (only to those who have opted in)
• Notifying customers about campaigns or events
• Contacting customers when necessary

3. Management of Personal Information

Personal information will be securely managed by the Facility and its authorized service providers. We will not share personal information with third parties except in the following cases:
• When information must be provided to a contracted service provider for purposes such as maintenance and operations, under a confidentiality agreement
• When legally required by courts, police, or other public authorities
• When the customer has given explicit consent
• When it is urgently necessary to protect the life, property, or safety of the customer, the Facility, or a third party

4. Use of Statistical Data

Customer information may be compiled and analyzed as statistical data that does not identify individuals, and may be used to improve our services and for marketing purposes.

5. Use of Cookies

The Website uses cookies to enhance user experience. Users can disable cookies in their browser settings, but this may result in limited functionality on some parts of the Website.

6. Inquiries Regarding Reservation Records

For inquiries, corrections, or deletions related to your reservation records, please contact us at the address below. We will respond promptly and appropriately within reasonable limits.

Contact Information:
SOLAGOI g.k.
1-23-2, Hoei Fukui-shi, Fukui 910-0004 Japan
Email: info [at] solagoi.com

7. Changes to the Privacy Policy

This policy may be updated in accordance with changes in laws or social standards. In the event of significant changes, we will post a notice on the Website. Please check the Website periodically for the latest updates.

Effective as of July 1, 2025